Universities Performance Measurement in the Balanced Scorecard Environment - With Special Emphasis on the Financial Perspective and Mission and Strategy

Abstract

During the last years, there has been extensive argumentation regarding university accountability, the measurement of their performance (in the educational and administrative operation) and the publication of results with a view to more objective decision making. The strategic position of an organization within the University environment is one of the basic and most important phases of strategic planning. Robert Kaplan and David Norton (1992) present the Balanced Scorecard (BSC) is widely used method to improve on an organizations performance with four different perspectives (financial, customer, internal business process, learning and growth) and those perspectives supported to achieving Mission and Strategies in an organization . Therefore, the present paper aims to measure the performance in the management faculties using financial activities (cost, revenue, training and development and welfare activities and survive) and consideration of BSC strength in performance measurement. The findings could be used in developing strategic plans for the management faculties in each universities and encourage to achieving organizational objectives and creating highly performed academic and research centered organization .Based on the study no one has given more priority to financial perspective. Also study recommended a number of recommendations where the most important is that the Sri Lankan universities must use the (BSC) as a means to rationalize the decisions of managers and guide their behavior and performance evaluation.