An analysis of factors impacting volunteer retention in Sri Lanka's non-profit organizations.

Abstract

This research study investigated the factors affecting volunteer retention in non-profit organisations in Sri Lanka. Volunteer retention is essential for non-profit organisations (NPOs), yet it must be explored in Sri Lanka. This study focused on career advancement support, follower competence, supervisor characteristics, and interpersonal characteristics of volunteer retention. Using a quantitative approach, data were collected from 425 volunteers through an online questionnaire and analysed using SPSS. The results show that all four factors positively influence volunteer retention. Providing career advancement support, skill development, and clear paths for progression significantly enhance Volunteer retention. Follower competence, including self-management and impact on the organisation, plays a crucial role. Positive supervisor relationships marked by communication, recognition, and support encourage volunteers to stay. Interpersonal characteristics such as trust and collaboration further contribute to retention. This study contributes to understanding volunteer retention in Sri Lankan non-profit organisations, offering practical insights for developing strategies to foster long-term commitment. Organisations can improve volunteer retention and sustainability by implementing practices focusing on career growth, enhancing competence, and promoting a supportive environment. Future research should explore additional variables for a deeper understanding of volunteer motivations.