Browsing Special Publications by Author "Arachchige, Bhadra J.H."

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Emotional laboris important from the employee's perspective because it can lead the employee to suffer stress and ultimately burn out. To display the required emotions employees, must regulate their emotions

Arachchige, Bhadra J.H. (Department of HRM, Faculty of Management and Finance, University of Ruhuna ,Sri Lanka., 2022-11-01)

Emotional labor is what employees are required to exhibit in ways of facial expression, voice tone, and body language when they are engaged in job-relevant interactions. Emotional labor can be interpreted as managing one’s ...

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