Impact of Business Process Reengineering on Organizational Performance: A Case of Export Processing Company

Abstract

Principal focus of the study was to investigate the impact of Business Process Reengineering (BPR) on organizational operational performance and human factor development. Knowledge and awareness, employee competencies, team work, attitudes towards change, compensation and rewards, training and development, impact on personal life were treated as inputs to investigate the BPR impact on human factor. Employee productivity, manufacturing cycle duration and average overtime hours were treated as inputs for investigate the BPR impact on operational performance. Production departments of surf kite and windsurfing sail were selected using stratified sampling technique and the employees were selected using simple random sampling. Findings of the operational performance revealed that, BPR has positive impact on organizational operational performance. BPR has significant impact on increasing productivity and reducing manufacturing cycle time of the organization. Further study revealed that the BPR has significant impact on reducing overtime hours in windsurfing sail department. Further, BPR has significant impact on knowledge and awareness, employee competencies, team work, compensation and rewards, training and development of human factor of the organization. But there was no significant impact of BPR on positive attitudes of the employees of the organization. Further, research revealed that only in windsurfing sail department, BPR has significant impact on personal life of employees.