The Impact of Job-Related Stress on Employee Performance : With Special Reference to Banking Sector of Kalutara District.

Abstract

Job-related stress is a controversial phenomenon among most researchers in today’s turbulent business world. Since business organizations are operating in a complex and volatile competitive environment, it creates stress among employees. Some scholars argue that stress is essential up to some extent to perform well and others may argue the minimal level of stress drives for high performance. Employee job performance is the prime interest of the organization, because of the importance of achieving high productivity in the workplace. Therefore, the purpose of this study is to identify the impact of job-related stress on job performance concerning the banking sector of the Kalutara district. Moreover, this study is trying to address job-related stress under three main dimensions such as role overload, role conflict, and role ambiguity over employee job performance. The dependent variable of job performance operationalized based on task performance, citizenship behaviour and counterproductive behaviour. When considering the context of this study, the banking sector plays a significant role in the economic development of Sri Lanka. Although it has a significant contribution, empirical evidence reveals employees of the banking sector are experiencing a high level of job-related stress due to contextual factors. A research design entails a descriptive research design in a cross-sectional nature.