Impact of Computer Mediated Communication Systems on Job Satisfaction Employees in the Transmission Division of Ceylon Electricity Board, Sri Lanka

Abstract

To fill the gaps in the computer mediated communication literature and to provide useful information on interpersonal relationships within an organization, this study aims to investigate how computer mediated communication (CMC) systems have impacted job satisfaction of employees of Ceylon Electricity Board, Sri Lanka. An empirical research was conducted to test the hypothesized relationships based on a conceptual framework developed through a comprehensive literature review on CMC and job satisfaction. This model consists of three independent variables (i.e., electronic mails, instant messaging, and computerized maintenance management) in computer mediated communication systems, and a dependent variable, which is job satisfaction. The sample of the study consisted of 100 respondents representing executive and medium level technical service (MLTS) staff of the Transmission Division of Ceylon Electricity Board in Sri Lanka. Self-administered questionnaire and the web based questionnaire were used to collect primary data. The data was analyzed with Partial Least Squares path modeling (PLS) to test the hypotheses of the study. The research findings indicated that computerized maintenance management is the most significant factor impacting employees' job satisfaction. Moreover, it also identified that there is a positive and statistically significant impact of instant messaging and electronic mails on employees' job satisfaction. The results provide valuable input regarding instant messaging and job satisfaction. Therefore, managers should pay more and more attention to improve instant messaging as one of the communication media in an organization. In this research only three CMC 9th International Conference on Management and Economics – ISBN 978-955-1507-72-5 379 dimensions, which influence the job satisfaction, were considered; but there are more CMC dimensions used as organizational communication that can be explored in future studies.