Impact of Supply Chain Professionals' Competencies on Performance a Knowledge-Based View of Supply Chain Competence

Abstract

Globalization has changed today's supply chains (SC). Highly competent, skilled, and qualified professionals are required by SC to perform transactional, strategic, planning and operational tasks. By providing the training, the level of supply chain competencies can be improved. These competencies constitute of a professional's knowledge, skills, and abilities. Knowledge-sharing culture among the important contributors improves individual competencies and overall SC-performance. Literature and theory on the SC-competencies that allow managers in the SC area to perform their tasks more effectively are at the initial phase. In this paper we seek to identify these competencies and measure their impact on the individuals and the supply chain's performance (SCP). We further show the role of SC-manager's resilience on performance. We use a survey of SC managers in Pakistan to test our hypotheses. Our results highlight the importance of SC Competencies for the SC managers, as well as for SC performance. This study is unique, as no prior researches studied the consequences of SC individual competencies, the mediating role of job-performance, and the manager's resilience together. The results suggest that corporate training may help SC professionals to gain the required skill sets; and knowledge sharing culture will also enhance SC competencies and performance. Job performance is discovered to be a strong and resilience as a weak mediator between supply chain competencies and supply chain performance.