Evaluation of Employee Satisfaction of Working Online During Covid-19 Pandemic in Colombo District

Abstract

Online working has become a new normal concept with the Covid-19 pandemic, and it changes the way people live and work. Online working, telecommunicating, work from home (WFH), remote working, and more similar conditions were not new, and their necessity and accompanying settings gained significant traction during the Covid-19 pandemic. WFH is not an option for all industries before Covid-19. Whereas somehow due to the pandemic, most workers experienced WFH. Due to the Covid-19 pandemic, several organizations published guidelines to minimize the health and safety risks of employees with requirements to ensure business integrity and to check whether there is an association between WFH and employee job satisfaction. This study investigates the job satisfaction of workers, with the impact of online working during the Covid-19 pandemic. Through this, we assess how the workers allocate their time throughout their working day and the facilities and knowledge they must have to perform their WFH. All the data were collected from employees of the Colombo district through a distributed online questionnaire. The survey mainly targeted four factors physical, technological, performance, and social. According to the analysis, most workers satisfy their job working online. However, the research advises that it is important to resolve the issues realized by the research findings to carry out such a WFH concept without interruption.