Abstract:
The modern concept of quality, which evolved from the original “fitness for purpose” or “exceptional
nature with zero defects” to a “process of transformation providing value for money”, is now
considered a desirable attribute of every human activity including higher education. However, unlike
the industrial model of quality where precise control is expected of its product, in the role of
Universities and Higher Education Institutes (HEIs) as providers of knowledge generation or
innovation, the concept of quality is applied to the education service and not only to the output of the
process - it is graduate. Hence, the concept of quality in higher education has to be viewed for its
multi-dimensional nature, which encompasses all its functions and activities including teaching/
learning, research, and community service.
