Ajith, J.A.; Ramanayaka, K.H.; Weerasooriya, W.A.
(Faculty of Humanities and Social Sciences, University of Ruhuna, Matara, Sri Lanka., 2021-11)
It is important to have a method to continuously assess library services' effectiveness for an insightful planning towards a reliable service to the community. Building on this need, this paper first discusses the ...