The Study of Effectiveness of Outsourcing Activities on Organizational Productivity: The Case of an Iranian Public Sector

Abstract

This study addresses an exploratory research question. What are indicators of the effectiveness of outsourcing activities on organizational efficiency? How has the ranking of the most effective indicators? And how is dependence between these indices? Although, various researches have already been conducted on this issue, but there have been no vital parameters with specific degree of effectiveness found on a network of factors so far. Hence, in this research, and by using the commends of the experts and the usage of Delphi technique, some 14 parameters were recognized. After that, a sample size of 1 2 0 active departments was determined. Then, by fuzzy Dematel technique, the parameters were divided into two groups: affecting and reception. And the most effective and most impressionable factors were identified in the effectiveness of outsourcing activities, then with the technique of Analytical Network Process (ANP) to be weight indexes. Moreover, structural equation modelling (SEM) was used to study the effect of independent variables of outsourcing and productivity is the dependent variable. The finding indicates that not only dependence exists between some indicators of outsourcing and productivity, but also there is Dependence among its components of productivity and outsourcing.