Abstract:
This study addresses an exploratory research question. What are indicators of the effectiveness of
outsourcing activities on organizational efficiency? How has the ranking of the most effective indicators?
And how is dependence between these indices? Although, various researches have already been conducted
on this issue, but there have been no vital parameters with specific degree of effectiveness found on a
network of factors so far. Hence, in this research, and by using the commends of the experts and the usage
of Delphi technique, some 14 parameters were recognized. After that, a sample size of 1 2 0 active
departments was determined. Then, by fuzzy Dematel technique, the parameters were divided into two
groups: affecting and reception. And the most effective and most impressionable factors were identified in
the effectiveness of outsourcing activities, then with the technique of Analytical Network Process (ANP) to
be weight indexes. Moreover, structural equation modelling (SEM) was used to study the effect of
independent variables of outsourcing and productivity is the dependent variable. The finding indicates that
not only dependence exists between some indicators of outsourcing and productivity, but also there is
Dependence among its components of productivity and outsourcing.
