Impact of Employee Grievances on Employee Job Performance With Special Reference to Cement Manufacturing Company in Sri Lanka

Abstract

Employee grievance is a critical factor, which can lead to decrease the organizational performance in every organization. Each organization tries to handle employee grievances in order to decrease employee dissatisfaction and enhance organizational performance. The main objective of this study was to assess the impact of employee grievance on employee job performance of operational level employees in a cement manufacturing company. Further, the current study was designed to identify operational employees' perceptions about employee grievance including job-related grievances, working conditions related grievances, management decision-related grievances, alleged violations related grievances and inappropriate behavior related grievances when employees are directly engaging in organizational activities. The researcher used a cross-sectional, descriptive research design and a self-structured questionnaire to collect primary data through a survey. The respondents were 100 operational employees who directly engage in operational activities of the organization. The study revealed that there is a significant negative impact of employee grievances (including job-related grievances, management decision-related grievances, alleged violations related grievances, and inappropriate behaviors related grievances) on operational employees' job performance.