The Impact of Work Life Conflicts on Employees’ Job Satisfaction in Hotel Industry

Abstract

In today‟s fast paced world, the increasing prevalence of work-life conflicts and the increasing concern about work-life issues present both challenges and opportunities for human resource professionals. Though work-life conflicts were initially construed as a concern that only affects working mothers, it has now been recognised as a vital issue for employees of all the classes. The employees in present are more involved in their jobs than the ones in the previous decades. The long working hours, work pressure, high demanding jobs, made it difficult for employees to keep a balance between their job and family life. The Sri Lankan Hotel Industry is also characterised by long and odd working hours, heavy work pressure, demanding clients, and pressing deadlines which always bring conflicts for its employees. If the organisation is lacking a supportive work culture, employee‟s job satisfaction and the retention may become a challenge. This paper presents the results of a study undertaken to understand the work life conflicts and its impact on employee job satisfaction among the employees in Sri Lankan hotel sector. A sample of 120 employees was taken from the hotels operated in Southern Province. Primary data was collected through a survey questionnaire, and analysed with the help of SPSS23.0 statistical tools. The findings of the study indicate that work life conflicts have a negative impact on job satisfaction; so, by decreasing the work life conflicts, the job satisfaction of the employees could be increased.