Abstract:
An effective grievance management procedure is essential and critical for enhancing the
employee and organizational productivity. Grievance management is an important function which
enables organizations to deal with matters that may affect the achievement of organization
objectives. An organization would yield negative results, if management left unattended the
grievances of the employees. The objectives of the study were to examine the sources of emerging
grievances, nature of grievances handling procedures adapted and to make recommendation to
develop effective grievances handling system for one of the corporative societies in Sri Lanka.
Personal interview were conducted with the help of a structured questionnaire in order to collect
data with randomly selected 74 employees and descriptive statistics were used to analyze data.
The results revealed that all the factory labors suffers from various type of grievances. Thus,
being 70% of the total labor force from female, this has caused a big grievance to female labors
because they have to do heavy works than the male in the factory. In addition, most of labors are
suffering grievances pertaining to the debt and actions of the top management. Significant amount
of laborers are suffering from overwork load, because of high absenteeism. Newly open factory
has poor environmental and physical conditions in which labors suffer dust and heat. Supervision
has become of additional causes for grievances; some supervisors bias to some employees of
various kinds of reasons, like favoritism, nepotism, and other relationships. This has become a
reason for group conflicts among labors. Health, safety, medical facilities, misconceptions,
negative attitudes, lack of communication among labors and management are the other causes for '
grievances. Study raveled that there are n proper grievances handling method in this tea
production co- operative society. Finally, as in line with the finding of the study, It is
recommended to introduce a formal and an informal grievance handling methods.
