Abstract:
Employee satisfaction is a key element among other physical
resources in an organization for achieving its goals and objectives in
the competitive environment. Employees’ satisfaction is significant
since it has been reported that satisfied workers perform well.
However, how the management assistants’ satisfaction is decided in
a university environment has not been studied in the Sri Lankan
context. The main objective of this study is to examine the extent to
which Management/Supervision, Organizational/Working
conditions, Salary, and Training opportunities, impact management
assistants’ satisfaction. The research design was explanatory
quantitative. The population of this study consisted of the total
number of Management Assistants in the state higher education
sector in Sri Lanka, of which 100 Management Assistants were
drawn as the sample. The sample was selected by using a simple
random sampling method. The data collection was done through a
self-administered questionnaire. Correlation and Regression
analysis were used to analyze the data. The study found that there
was a positive impact of Training and Physical environment on
employee satisfaction. Salary and Management/Supervision were
less impact on employee satisfaction compared to the training and
physical environment.