Temporal analysis of student satisfaction on degree programmes conducted by the Faculty of Fisheries and Marine Sciences & Technology in the University of Ruhuna, Sri Lanka

Abstract

Student-centered teaching and learning are one of the key concepts of the undergraduate degree program at present, and thus, „student satisfaction‟ is a prime factor behind the success of academic programmes and curriculum development. Student feedbacks on academic programmes through student satisfaction surveys using questionnaires are the best way to collect the information and analyzing responses over the years is necessary to have a holistic view of the student satisfaction perception of the degree program. Although the faculty of Fisheries and Marine Sciences & Technology (FMST) has conducted annual student satisfaction surveys since 2019, no attempt has been taken to temporal analysis. Therefore, the present study was designed to analyse the trends of responses in annual student satisfaction surveys over years and understand student satisfaction perception of the FMST degree programs. A Google form consisting of 13 different statements was circulated among students of the FMST. Student satisfaction levels were statistically compared using a chi-square test, while a SWOT analysis was also employed. Student dissatisfaction on services and information availability of the faculty has gradually declined, while their level of satisfaction with course selection based on their interest and future prospects increased over time. Compared to 2019, student satisfaction on the role of FMST in strengthening and gaining knowledge during their undergraduate programs was significantly higher in 2022. SWOT analysis highlighted the strengths of the FMST degree programs giving insights on the success of orientation programs, website development, course structure and progression, the role of academic staff and alumni and facilities available at the faculty. Continuous monitoring of responses and trends in student satisfaction surveys and SWOT analyses are needed and helpful to maintain the overall quality of the academic program allowing us to think of future developments to satisfy the core of the university education.