Requirements and Functional Analysis of Knowledge Management Tools: A Review

Abstract

Organizations encounter a huge number of challenges and they have to overcome these challenges with escalating dynamics and complexity. Many organizations are now looking to knowledge management (KM) to address these challenges. Knowledge Management strategy must do more than just outline high level goals such as become a knowledge-enabled organization in the form of decentralization. Decentralization is creating a nourishing environment for creativity and it is the main strategic prerequisites for an organization and it starts with the development of a knowledge management strategy to identify the key needs and issues within an organization, and provide a framework for addressing these issues. The application of information technology can offer a cutthroat interface, enhance customer service, or create a lithe fabrication atmosphere. Most of the organizations made the mistakes in the selection of the knowledge management tools, because they choose the tools what other organizations used/the supplier provide and these salutation doesn’t satisfies their needs. Therefore they are miserable while using the knowledge management tool. This paper expresses an idea about knowledge management tool and their use and compares their features. This may help the organization to choose the appropriate tool according to their needs and economy.