Abstract:
It gives me a great pleasure to thank many friends from the hotel industry, lecturers and who helped me immensely to make this effort a success. Undoubtedly, this is a tedious process. Nevertheless, I did it with enthusiasm and inspiration. Let me; in the first place, be privileged to thank sincerely my dearest advisers Mr Rohan Laksiri senior lecturer of the University of Ruhuna and Mr Siraj Morugama the southern team leader and former team leader Mr Ruwan of World University Service of Canada for their valuable advice. I thank Mr Chanaka ECO of Chamber of Matara and directors giving me in advocating this opportunity to do research. I am much indebted to them.
I also thank my survey team Mr Chanda Wasantha lecturer-in-charge of the front office, Mr Buddika Manage Lecturer-in-charge of Food and beverage course, Mr Wasantha Lewawalage lecturer food and beverage course SLITHM- Koggala who did the survey and enter data to computer system Mrs Amali and Mrs Chamila.
Hotel Managers: human resource, food and beverage, kitchen department, the housekeeper at Fortress Hotel, Kogaga Beach Hotel and Heritance Hotel for the help they have given me and technical support to identify the research variables and the immense encouragement they have given me. I would like to thank hoteliers who have given me all necessary information and the continuous support and trust they have shown towards my studies. Last, but not the least, I have to thank my dearest friends Lectures and staff at SLITHM Koggala which, I could not have completed this work.
