Abstract:
This study aims to investigate how computer mediated communication
(CMC) system have impacted on employee’s job satisfaction of Ceylon
Electricity Board, Sri Lanka to fill the gaps in the computer mediated
communication literature and provide useful information on interpersonal
relationships within an organization. The sample of the study consisted of
400 respondents representing executive and medium level technical service
(MLTS) staff of the transmission division of Ceylon Electricity Board in Sri
Lanka. Self-administered questionnaire and the web-based questionnaire
was used to collect primary data while data were analyzed with Partial
Least Squares path modeling (PLS). The research findings indicated that
computerized maintenance management is the most significant factor
impacting on the employees’ job satisfaction and it also identified that there
is a positive and statistically significant impact of instant messaging and
electronic mails on employees’ job satisfaction. The results provide
valuable input regarding the instant messaging and job satisfaction.
