Abstract:
Higher education has attracted greater attention on assuring and improving the quality of the
institution and its study programmes. Generally, quality assurance desires compliance with
prespecified policies and procedures in performing activities. Although universities employ a
variety of computerized information systems they do not focus on the quality assurance process
in the context. Therefore, most of the internal and external quality assurance activities are
performed manually. An information system module can be proposed that facilitates the quality
assurance process overcoming the existing drawbacks of the manual process. But the realization
of respective quality assurance policies and procedures over the information system is a
challenging task. The proposed information system provides an appropriate policy realization
framework through three main sub-modules i.e., process monitoring and recording, quality
assurance rules management and execution, and quality assurance performance evaluation. The
study mainly focuses on policy realization of the quality assurance of the higher education
teaching and learning process. Furthermore, three main aspects of ISO 9001:2000, monitor or
measure the service, performance evaluation, and improvement action have been addressed by the
proposed system. This conceptual design will be helpful for higher education policymakers and
information system developers.
