Kusumsiri, S.; Fernando, M.; Kannangara, P.; Dahanayake, C.; Karunarathna, N.; Ehalapitiya, S.
(Faculty of Management & Finance, University of Ruhuna, Matara, Sri Lanka, 2024-08-21)
Due to the increasing prevalence of E-commerce, people tend to purchase products online. Consequently, a proper reverse logistics (RL) process is needed to manage online returns and ensure customer satisfaction. This study ...