Ai’s Role in Empathetic and Supportive Interactions: A Future of Human-Like Warmth.

Abstract

In an era where technology plays an increasingly significant role in human lives, artificial intelligence (AI) is advancing beyond functional automation to provide emotionally intelligent and supportive interactions. Advancements in AI enable virtual assistants and complex algorithms to emulate human warmth, a trait traditionally viewed as exclusive to human interactions. This progression is evident in various applications, including empathetic virtual agents and emotion-aware systems (Yalçın & DiPaola, 2020; Mc- Duff & Czerwinski, 2018). This evolution is crucial, particularly within the Human Resources Management (HRM) Landscape, where emotional intelligence and empathy are vital to nurturing employee well-being, satisfaction, and engagement. As AI learns to simulate empathy and responsiveness (Yalçın & DiPaola, 2020), it fosters new relationships that redefine how humans connect and the technology around them. This article explores how AI has developed these empathetic capabilities in recent years, particularly within HRM. It projects its future impact on human and AI relationships.